All merchandise unless otherwise indicated may be returned within 7 calendar days (for US Continental orders) or within 15 calendar days (for International or US military installation orders) from the original invoice date for a refund or a store credit. A restocking fee up to 30% may apply.
Customer will be hold liable for all shipping charges.
These terms apply to all refunds. Most products are shipped with a refund/store credit guarantee period unless otherwise noted in the product listing. Customers must inform Hair Wig Lace.com of any order discrepancy within 24 Hrs from the invoice date so that we may investigate and resolve the situation accordingly. Hair Wig Lace.com SATISFACTION GUARANTEE - Hair Wig Lace.com offers our customers a 7 days (for US Continental orders) or within 15 days (for International or US military installation orders) satisfaction replacement or refund guarantee on all purchases, except:
Any clearance items.
Any buy one get one free items
3. Physical Damage Policy
Physical damage to any product purchased at Hair Wig Lace.com will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, Hair Wig Lace.com will return any physically damaged item back to the customer at the customer's expense.
Lost package will go through trace department (UPS or/and USPS) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or store credit.
Whilst every effort is made to update the information contained on this website, neither Hair Wig Lace nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Hair Wig Lace reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk.
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of Hair Wig Lace. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of Hair Wig Lace.
7. External Links
External links may be provided for your convenience, but they are beyond the control of Hair Wig Lace and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Hair Wig Lace. Please contact us if you would like to link to this website or would like to request a link to your website.
Hair Wig Lace is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Hair Wig Lace. Hair Wig Lace reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
8.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
8.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
8.3 post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of Hair Wig Lace's and/or a third party's computer system and/or network;
8.4 violate any copyright, trade mark, other applicable United States or international laws or intellectual property rights of Hair Wig Lace or any other third party;
8.5 submit contents containing marketing or promotional material which is intended to solicit business.
9. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Hair Wig Lace against any loss, liability, damage or expense of whatever nature which Hair Wig Lace or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Hair Wig Lace makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Hair Wig Lace shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Hair Wig Lace nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
12. Use of the Website.
Hair Wig Lace does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than United States of America ). By accessing the website, you warrant and represent to Hair Wig Lace that you are legally entitled to do so and to make use of information made available via the website.
13.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and Hair Wig Lace in relation to your use of the website. Neither you nor Hair Wig Lace shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Hair Wig Lace in respect of your use of the website.
Hair Wig Lace may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or Hair Wig Lace may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Hair Wig Lace shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
13.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the State of Florida, USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Courts of the State of Florida, USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
13.8 Comments or Questions.
14. Purchase Agreement
By accepting delivery of any product ordered from HairWigLace ("HairWigLace.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and HairWigLace.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and HairWigLace.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from HairWigLace.com.
14.1 Acceptable Payment Methods
PayPal (American Express and Discover cards customers can pay through PayPal)
15. Shipping Methods
UPS Ground - 5 to 7 business days + 24-72 hours to process the order.
UPS 3Day - 3 business days + 24-72 hours to process the order.
UPS 2Day - 2 business days + 24-72 hours to process the order.
UPS Next Day Residential - Delivery within 1 business day + 24-72 hours to process the order.
USPS Priority Mail - Delivery within 2 to 9 business days + 24-72 hours to process the order. (For Hawaii, Alaska, Puerto Rico, Guam, Virgin Island customers)
APO/FPO orders are ship out via USPS. Delivery will take approximately 1 to 3 weeks + 24-72 hours to process the order.
All orders require 24-72 hours processing time before shipping.
Only USPS deliveries will be made on Saturday but not on Sunday.
No UPS deliveries will be made on Saturday or Sunday.
All orders shipped within FL will be charged state sales tax. Please note that the sales tax for FL orders is calculated based upon the total price of the order, including shipping and handling.
Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
HairWigLace.com will use either UPS, Fedex or USPS to ship out order.
Express Shipping is not available for PO Box or Military address. If you select express shipping method to po box or military address shipping difference from express to priority shipping cost will be issued and package will ship priority mail.
HairWigLace reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to HairWigLace. HairWigLace is in no way responsible for any shipment that is not delivered and by purchasing from HairWigLace. You are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of HairWigLace.
Within contiguous United States
Free shipping will automatically show when subtotal of item is over $50.00.
Hawaii, Alaska, US Territories, Military Installations (APO, MPO, DPO, etc)
Unfortunately, we don't offer free shipping due to high shipping cost to these areas but offer one of the inexpensive shipping cost to these areas.
International & Overseas
- Unfortunately, we do not offer free shipping to other countries outside of United States but continue to work with our shipper to give our overseas customers lower shipping rates.
- For Canada customers who select UPS Canada Standard shipping there will be a UPS brokerage fee. For more information see the rate at UPS.
About Free Shipping Delivery Method
We reserve the right to change the shipping method selected if there is a problem with the provided address and/or the shipping method that was selected. We reserves the right to substitute a comparable shipping method at our own discretion. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.
16. Price Matching
HairWigLace.com does price match online competitors but item has to be verified by one of our customer care representative so contact us at (XXX) XXX-XXXX to do a price match. We reserve the right not to do price match with certain websites and auction website such as ebay.com, etc. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.
17. Wrong item
If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail or fax you UPS pre-paid return label for you to send the wrong item back to us. However, if you can't drop the item at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item back to us via USPS Priority mail and enclose the receipt inside box for us to refund the shipping cost back to you.
We will ship out correct item once we verify that you have mailed out incorrect item back to us.
If you want to get refunded we will refund once we receive item and inspect the item
If we don't receive wrong item within 30 calendar days of you contacting us we will void out the UPS return label and reject the wrong item back to you.
18. Promo Codes
HairWigLace.com will sometimes furnish a code that can be used for promotions on our Web site. These promotional codes may be found in online advertisements, sent via email to promotion subscribers, presented on the HairWigLace.com Web site. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or discount. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $15.00 off your next purchase, you would need to spend more than $15.00 to redeem your discount.
19. Sales Tax
Sales tax is only required for orders shipping into state (Florida) and where we have or may have nexus for state tax purposes under applicable laws
20. Duty tax and Customs fee
International customers (outside of US and military installation customers) need to pay duty tax or/and customs fee. This amount is calculated proportion to your order amount. For more information about duty tax or customs fee contact your customs office.
21. Physical Damage Policy
Physical damage to any product purchased at HairWigLace.com will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, HairWigLace.com will return any physically damaged item back to the customer at the customer's expense.
22. Lost Package Policy
Lost package will go through trace department (UPS or/and USPS) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or store credit.
23. Processing Time
You can expect your order to be processed and ship out within 24-72 business hours from order time, and there are no problems with payment verification. HairWigLace.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
24. Order status
HairWigLace.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your HairWigLace.com ID once your order has shipped (except when an APO/FPO and international is the shipping destination). You may also acquire your order status by logging in to your HairWigLace account on our Web site.
25. Changing Order
You may request to change your shipping address or shipping method once you submit your order. However, we can't make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, contact us at (xxx) xxx-xxxx during HairWigLace hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.
26. Cancelling an Order
HairWigLace.com processes your order electronically, therefore, your order may be processed when you 'complete purchase'. We will make every effort to stop the processing of your order if it has not shipped. Please contact us immediately at (xxx) xxx-xxxx with Subject Cancel Order# or by phone during business hours.
Your order must be confirmed by Customer Service that it has not shipped from our warehouse. Once confirmed, you will be issued a refund.
Orders already shipped from our warehouse cannot be cancelled and will fall under the returns for refund policy.
27. Product Reviews
HairWigLace.com reads all reviews before posting them and reserves the right to deny any review. Here are some of the things that can cause a review to be denied:
Offensive or abusive language.
Prices and availability can change very quickly on the HairWigLace.com Web site, so please leave such information out of your review.
References to other stores/resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands/products of competing brands.
Criticism of HairWigLace service or the service of our operations partners. (UPS, USPS, PayPal, etc.)
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright.
We may change these policies at any time without notice.
Warranties; All Product Sold "AS-IS" or "With All Faults"
HAIRWIGLACE.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY HAIRWIGLACE.COM ARE NOT MANUFACTURED BY HAIRWIGLACE.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). HAIRWIGLACE.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. HAIRWIGLACE.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. HAIRWIGLACE.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
28. Limitation of Liability
IN ALL CIRCUMSTANCES HAIRWIGLACE.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. HAIRWIGLACE.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. HAIRWIGLACE.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT HAIRWIGLACE.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
29. Product Listing Policy
HairWigLace.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, HairWigLace.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from HairWigLace.com are provided as resources to customers looking for additional information and/or professional opinion. HairWigLace.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.